CanadaCart.ca support services include a listing of FAQ's (frequently Asked Questions) aimed at answering user questions.
Q:
What is CanadaCart.ca Standard Edition v4.0?
A:
CanadaCart.ca Standard Edition v4.0 is Shopping Cart software designed to make running a Shopping Cart as easy as surfing the web. Built on a foundation of database driven functionality, our Shopping Cart engine allows you to easily manage all aspects of your Shopping Cart; from Taxes and Shipping, to order management and Payment Processing. You can learn more by viewing the CanadaCart.ca Standard Edition v4.0 feature list and by exploring the CanadaCart.ca Standard Edition v4.0 demo.
Q:
What's the difference between a shopping cart and a store builder?
A:
A shopping Cart is simply a program that you use in tandem with your existing web site that allows customers to buy multiple products or services by keeping track of what items they have chosen to purchase, and collecting payment information for you, the merchant. E-commerce shopping carts come in many forms, and are added on to your web site by installing extra code within your existing pages.
A Store Builder is a web site in itself. A store builder not only encompasses the shopping and check-out processes, but also builds the pages of your store dynamically. This allows you the ability to track and forecast inventory levels, make merchandising decisions, and attend to your customers' needs. This is called a turn-key solution; all aspects of the store are handled by the technology, leaving you free to focus on sales rather than processes. CanadaCart.ca StoreBuilder v2.0 is an excellent example of a turn-key eStore builder. All processes of the store are easily managed by the merchant.
Q:
What technologies do your use to power CanadaCart.ca Standard Edition v4.0?
A:
CanadaCart.ca Standard Edition v4.0 uses a powerful combination of standards-based technologies to power the family of CanadaCart.ca services. Although, for security reasons, we will not disclose specifics, we do not use proprietary solutions that restrict the ability of our merchants and their clients to interact with our systems, or methods or protocols that are known to invite security issues. There are enough hurdles to make a successful eCommerce venture, technology should not get in the way of reaching your goals.
Q:
Can I incorporate the look and feel of my existing web site into CanadaCart.ca Standard Edition v4.0?
A:
Yes you can. CanadaCart.ca Standard Edition v4.0 can be easily integrated with any look and layout by modifying your checkout page. You can modify this page using WYSIWYG web editors such as Dreamweaver, GoLive and others, or you can modify HTML code of the checkout page by hand within your administration area.
If you are not comfortable with that, you can order our custom design integration services. Contact us if you need more details.
Q:
If I purchase one CanadaCart.ca Standard Edition v4.0 license, can I set it up at more than one web site?
A:
No. CanadaCart.ca Standard Edition v4.0 licences are specific to one Shoping Cart and Domain. You will need to purchase additional licenses for each site you build with CanadaCart.ca Standard Edition v4.0. We offer significant discounts for multiple CanadaCart.ca Standard Edition v4.0 licenses purchased.
Q:
After purchasing CanadaCart.ca Standard Edition v4.0, how soon will I get my Shopping Cart installed?
A:
Once you purchase a CanadaCart.ca Standard Edition v4.0 product our engineers cue your Shopping Cart for installation. Normally installations happen the same business day. In some cases where orders are placed after-hours, installations happen the next business day. Either way, your Shopping Cart is up and running fast!
Q:
Do I need to be an experienced developer in order to use CanadaCart.ca Standard Edition v4.0? Do I need HTML knowledge? Do I need other advanced knowledge?
A:
No. You do not need any advanced knowledge. CanadaCart.ca Standard Edition v4.0 was designed for the user who doesn't want to know how technology works, but wants to use it to their advantage. From the Administration Area you can configure all aspects of your Shopping Cart, from order management to inventory management. If you do have some HTML knowledge, you can leverage that knowledge to create and modify your Shopping Cart checkout page in any way you choose.
Q:
I already have a merchant account. Is it possible to use it with CanadaCart.ca Standard Edition v4.0?
A:
Not only is it possible, it's advisable. As a business owner, you have the ability to deposit funds into your business account, but you may not have the ability to accept Credit Cards as a means of payment. If you plan to accept credit cards as payment for goods and services offered from your Shopping Cart, you need to arrange with your bank of financial institution an addition to you account that will allow you to do so.
Q:
Can I purchase customization services AFTER ordering CanadaCart.ca Standard Edition v4.0 products?
A:
Yes, you can always purchase additional services at any time by simply
contacting us.
Q:
Is it possible to remove “Powered by CanadaCart.ca Standard Edition v4.0” from my shopping cart pages?
A:
Yes, it is possible, BUT our service agreement requires that you keep the acknowledgement there. This exposure allows potential new customers of CanadaCart.ca Standard Edition v4.0 to contact us directly, and supports us in developing our “free lifetime upgrades” to all existing customers. This slow and steady strategy has allowed CanadaCart.ca grow since 1998.
Q:
I see that the demo site uses a list of Canadian Provinces. We are located outside Canada. Can we change the list of Provinces to match our regions?
A:
Yes. You can easily change the list of Provinces through the Administration web interface.
Q:
Is it possible to make CanadaCart.ca Standard Edition v4.0 forward users to secure (HTTPS/SSL) URL when they come to the checkout page?
A:
Yes. For security reasons, and your clients' piece of mind, this option is the default method of operation.
Q:
Is it possible to change the currency/weight symbol?
A:
Yes, you can define any currency/weight symbols in the merchant's Administration web interface.
Q:
Does CanadaCart.ca Standard Edition v4.0 support multi-language Shopping Carts?
A:
The default installation of CanadaCart.ca Standard Edition v4.0 does not support multi-language Shopping Carts. If you need a multi-language Shopping Cart, we can create a custom multi-language version of CanadaCart.ca Standard Edition v4.0 for you, or you can switch-up to the yet-to-be-released CanadaCart.ca ENTERPRISE (Expected release date: Q3 2010). Contact us for details
Q:
Is it possible to add options to my products (i.e. sizes, colours, other etc.)?
A:
Yes. You can set up an unlimited number of product options for your products. Product Option types are either “drop-down” options or “text area” options. Drop-Down options can be a price modifier (flat-fee or percent of original product cost) while Text Area options can be used to allow your customers to add text information with their order. For example, they can add a gift message with their floral bouquet purchase.
Q:
Does CanadaCart.ca Standard Edition v4.0 allow me to sell e-goods?
A:
Yes. e-goods, PIN codes, shareware registration and other electronic content can be sold by purchasing CanadaCart.ca SE v4.0: eGoods Edition.
Q:
I'd really like to use a WSYWIG editor (Microsoft FrontPage / Adobe Dreamweaver / Adobe GoLive), to edit my CanadaCart.ca Standard Edition v4.0 checkout page. Can I use these products?
A:
Yes. The template system of CanadaCart.ca Standard Edition v4.0 products is specially produced to make editing with FrontPage, Dreamweaver, GoLive and other WYSIWYG web editors easy. Simply copy the code from your Template Editor, paste it into your favourite editor, and modify to suit. When done, copy and paste the new code back into the template editor and save the changes. That's it.
Q:
If I buy a CanadaCart.ca Standard Edition v4.0 product, how many updates can I have for free in the future?
A:
All Service Packs and updates for your CanadaCart.ca Standard Edition v4.0 Shopping Cart are FREE for the life of the product. When new services are produced by the team at CanadaCart.ca, you will be entitled to upgrade to those products at a discounted rate.
Q:
Are CanadaCart.ca Standard Edition v4.0 licenses offered on a per-domain or per-client basis?
A:
The licenses are offered on a per domain basis. You can also view our License agreement for more details.
Q:
I want to develop my site at one hidden URL, then move it to another when we go live. Will I be able to change the URL later?
A:
Most certainly. In cases where you need time to develop and deploy from a different address, you simply need to coordinate with our Support Team to make it happen.
Q:
I really like the demo. Is this how my Shopping Cart will look before I customize it?
A:
After your CanadaCart.ca Standard Edition v4.0 Shopping Cart is installed, it will look exactly as the demo, excepts the products database will only contain a few product for reference.
Q:
What is a gateway?
A:
A Gateway refers to a service provided by financial institutions that will, for a fee, automatically verify and debit your customer's credit card and automatically credit your bank account. You must have a merchant account with the credit card company prior to using third party Gateway Processing companies.
Q:
I don't want to incur the extra expense of using a Gateway for automatic Credit Card processing. Is it possible to do off-line processing?
A:
Yes. We built our company on the belief that you should not be financially penalized by your success. Most of our clients do not use a Gateway on-line processing service, avoiding the additional monthly, transactional and item fees associated with these services. By default, your Shopping Cart sends order information to your administrator via e-mail for printing and off-line processing. For security reasons, you will need to log in to your Administration's secure HTTPS/SSL Order Area to have access to customer credit card information.
Q:
My credit card processing gateway is not present in your list of supported gateways. What can I do to make CanadaCart.ca Standard Edition v4.0 support my credit card processing gateway?
A:
Contact us and we will handle the integration for you.
Q:
Does CanadaCart.ca Standard Edition v4.0 support PayPal?
A:
Yes, CanadaCart.ca Standard Edition v4.0 does support PayPal.
Q:
Does CanadaCart.ca Standard Edition v4.0 support Moneris eSelect?
A:
Yes, CanadaCart.ca Standard Edition v4.0 does support eSelect.
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