SE v4.0 : Support Solutions

Standard Support Policy: The support Engineers at make every effort to provide prompt and courteous technical assistance for all our customers to ensure successful development and deployment of their online businesses. FREE lifetime email support is standard with any purchase.

S U P P O R T   P L A N S
In addition to the standard support services included with Standard Edition, the Priority support plan provides expanded technical support for one full year from the date of purchase. Priority Support plan includes:
Priority Support
  • Unlimited 800 Phone Support
  • Unlimited priority E-mail Support
  • Live-Chat operator Support
  • Priority Response Times Targeted at less than 4 Business Hours

Our top-of-the line support offering gives you a full year of expanded priority support on Standard Edition. Priority Support is available for SE users who want the security of knowing they'll have ready access to the technical resources they need when they need it.


Product Support SE includes 30 days of free unlimited phone, chat, or e-mail technical support from the date of purchase. Additional phone support is available for $45 per incident (maximum half-hour).


T R A I N I N G   S E R V I C E S
Quick Start Training
Learn about the full range of Standard Editions powerful features with an hour of customized one-on-one training with a Standard Edition support engineer. Unlike a support call where specific questions are answered, Quick Start Training is a dedicated hour of training with one of our qualified tech support representatives. You can use this one-on-one time to train on your specific needs, get an overview of the Standard Edition tools, or a step-by-step through different SE tools. 

Topics can include:

  • Getting to know the Standard Edition tools
  • Web Store Creation; Implementing your look and feel
  • Building Store Inventory and Presenting Products
  • Driving Traffic, Promoting Orders, Processing payments and fulfilling orders


Custom Training Programs
For customers with specific training needs or who need on-site training services, CanadaCart's team of eBusiness experts can customize a training program to meet your needs. Talk to your sales representative for more information or to request a quote :: Canada's e-commerce solution providers.
Canadian ecommerce Shopping Carts and Hosted turn key eStores.

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